A few more tips from IU Teaching and Learning Technologies Centers:
Technical support for students is available from eInstruction via
telephone (toll free 888-333-4988) or via an email form or live online
chat (see http://www.einstruction.com and click on Customer Support).
If a student suspects a pad is defective, the student should contact
eInstruction. A technical support representative will work with the
student to confirm the problem and provide the information required
for a replacement through the Bookstore.
Below are some troubleshooting tips to help you and your students.
1. Does the student appear on your CPS roster (Classes)?
If not, the student may not have completed the process of enrolling in
the class via CPS online. In order for CPSOnline to properly record
the student's information, the student must log out of the system
instead of simply closing the browser window. If the student
successfully created an account on CPS online, he/she should be able
to return to CPS online and complete the enrollment process.
2. Does the serial number of the student's pad match what is shown on
your CPS roster?
If not, the student may have made an error entering the serial
number. Characters such as 1, L, 0 and O can be easily confused. If
the student successfully created an account on CPS online, he/she
should be able to return to CPS online and correct the information.
3. Does the LCD screen on the student's pad read "Join:"?
This happens when the student presses the Power/Join button twice. The
student can enter the channel number of your receiver and press
Send. Or, the student can power down the pad and then turn it back on
by pressing the Power/Join button once. The pad will automatically
search for a class roster to join. CPS needs to be running and your
class selected in order for the pad to join.